Education Technology
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Solution 20049: Locating the Operating System (OS) for the TI-Presenter™.

... TI-Presenter is located on the education.ti.com website. Users will now be able to choose the Operating System version 1.32 for Macintosh® or Windows®. Please Note: Texas Instruments does not currently plan to release an updated version of the TI-Presenter Operating System. Please see the ...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/general-information/20049

Solution 16049: Dragging and Dropping an Image to Another Application Using TI-SmartView™.

...o not change color when selected. To drag and drop a screen image into another application: 1. Adjust the sizes of the windows of the two applications so that both of them fit on the computer screen. 2. To drag-and-drop the image: a. Click the screen ima...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/product-usage/16049

Solution 27410: Obtaining Texas Instruments Family Software Diagnostics Files.

...ote: The steps below only apply to the TI-Nspire™ Family Software, TI-SmartView CE Emulator Software and TI-Smartview for the TI-84 Plus Family. Windows® Only:  To collect diagnostic files follow the path below: 1) Start >> All Programs >> TI Tools >> [Name of Software] >> TI-Diagnostics Altern...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/product-usage/27410

Solution 14862: Using TI-SmartView™ 4.0 Emulator Software With A Connected CBL 2™ or CBR 2™.

...by connecting a CBL 2 or CBR 2 with the EasyData application. Please Note: To connect a CBL 2 or CBR 2 to a computer, the Silver USB Cable for Windows® /Mac® cable must be used. Other TI Connectivity Cables are not supported for this type of connection. Connecting A CBL 2 or CBR 2 & EasyData: ...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/product-usage/14862

Solution 15589: Creating a Multiple-Choice with Levels StudyCards™ Stack Using the StudyCards Creator Software.

...ible boundaries. The text automatically scrolls down to the next page of the card when reaching the end of the current page. Click the up or down arrows to page through the text.  NOTE: Each card front and back can have up to ten (10) pages. Users can also access the Microsoft Windows® Character ...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/product-usage/15589

Solution 11227: Calculating the Number of Days Between Two Specific Dates Using the BA II PLUS™ or the BA II PLUS™ PROFESSIONAL.

...st payment?1) Select the date worksheet by pressing [2nd] [1].2) Press [2nd] [CE/C] to clear out all previous entries.3) Enter the first date as follows: 01.01024) Press [ENTER]. Press the down arrow key.5) Input the second date as: 03.30026) Press [ENTER].7) Press the down arrow key twice, then ...
https://education.ti.com/en/customer-support/knowledge-base/financial-calculators/product-usage/11227

Solution 35196: Upgrading to TI-SmartView™ for the TI-84 Plus Family Software Version 4.0 Overwrites the Current TI-84 Plus State File.

...culator Mode. 3) Click on TI-84 Plus C. 4) Select File and choose Load File.   5) Locate the file “current.84state” in the following location: Windows XP®: C:\Documents And Settings\\Application Data\TexasInstruments\TI-SmartViewTI-84Plus\current.84state Windows® Vista and 7: C:\Users\\AppDat...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/35196

Solution 34501: Resolving Issues with TI-NoteFolio™ Creator and TI-Connect™ 4.0.

...t please follow the steps listed below:  1) Click [Start] then [Run] and type in the text listed below: appwiz.cpl 2) Next click [OK] to open [Windows® XP: Add/Remove Programs] or [Windows® 7 or Windows® Vista: Programs and Features]. 3) Next locate TI-Connect and highlight the program and c...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/34501

Solution 37421: TI-SmartView CE for the TI-84 Plus Family not Responding to User Input or Responding Correctly.

...k [Actions] then [Restore Default Emulator State] 2) In the window that appears click [Restore]. If the issue still occurs try the steps below: Windows: 1) Close the TI-Smartview CE software. 2) Press [Windows Key]+[R] on your keyboard to open the [Run] Dialog, alternatively you can click [Star...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/37421

Solution 40257: TI-SmartView CE and TI Connect CE Application Flagged as Unsafe by Microsoft Defender SmartScreen

...ged as unsafe by Microsoft Defender SmartScreen? When attempting to install either TI-SmartView CE or TI-Connect CE a window may appear stating "Windows protected your PC - Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk".    ...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/40257

Solution 11443: Troubleshooting "Cannot Send to TI Device" or "Cannot Save a File" Error Using TI NoteFolio™ Creator Software.

...again. Please Note: TI Notefolio Creator is currently not compatible with the 4.0 version of the TI-Connect software nor has it been tested past Windows XP OS. As an alternative, TI Connect 1.6.1 may provide a solution. In order to obtain the previous version of TI-Connect, please refer to Resolv...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/11443

Solution 11174: Correcting the Error Messages Cannot Establish a Valid Connection and New Hardware Found when Using the TI Connectivity Cable USB with the TI Connect™ Software.

...ty cable USB with the TI Connect software? f the TI Connectivity cable USB is connected to the computer before the installation of TI Connect on Windows® XP, Windows® 2000, Windows® Me, or Windows® 98, the incorrect driver may be installed.Use the following procedures to install the correct drive...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/11174

Solution 14281: Troubleshooting "Invalid Stack title" Error Message Using TI StudyCards™ Creator Software.

... is used, then it's possible that some of the TalkTIlibraries have become unregistered. The TalkTI libraries govern the translation of data from Windows to TI Calculator models. To fix this problem: • Open a window for C:\Program Files\Common Files\TI Shared\TalkTI. • Open a window for C:\Window...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/14281

Solution 10752: Resolving Error 1721 when Installing a Texas Instruments Software Product.

...edge Base Search How can I correct Error 1721 when installing a Texas Instruments software product? The error message "Error 1721" is a Windows® Installer error code that indicates a program was not properly installed or does not have all components needed to uninstall. To correct this...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/10752

Solution 15303: SmartPad™ App Not Connecting with TI-SmartView™ for the TI-84 Plus Software.

...tor. Second, ensure that the TI-84 Plus Family Calculator is connected using the Standard A to Mini-B USB cable and not the Silver USB Cable for Windows® /Mac® . At this point please follow the steps below to use SmartPad with TI-SmartView for the TI-84 Plus software: • Turn on the TI-84 Plus Fam...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/15303

Solution 28830: Resolving the Error Message "Error 2: Unable to Clean Directory" When Using the TI-Connect™ Screen Capture Functionality.

...which by default is located in the "Documents" or "My Documents" folder of the computer. To correct this issue please try the following: • Note: Windows® Vista® and Windows® 7 Only - [Right-Click] the TI-Connect icon and choose the option [Run As Administrator] this will launch the software under...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/28830

Solution 28190: Error 1327 :Invalid Drive: [drive letter] When Installing Texas Instruments Software.

...tware, I get an error that says, "Error 1327.Invalid Drive: [drive letter]" where drive letter is a hard disk like F: or H:. This is a Microsoft Windows error indicating that your computer is using folder redirection, and the associated drive either does not exist or is a drive you are not curren...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/28190

Solution 28030: Resolving the Error Message "This File Does Not Have a Program Associated With it For Performing This Action. Create an Association in The Folder Options Control Panel".

...the Folder Options control panel" may appear when downloading an App, program, OS (Operating System), or any other file that is not designed for Windows®.   The file is designed to be opened by a Texas Instruments product. Please do not attempt to open the file. Instead, save the file to the com...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/28030

Solution 40318: Girls Scouts of America TI Technology Loan Program

...log at https://education.ti.com/en/bulletinboard/girlscoutsloanprogram To request a loan, please fill out the request form available at  http://ti-enews-education.ti.com/GS For questions about using your TI technology, contact TI-Cares. Solution 40318: Girls Scouts of America TI Technology Loan ...
https://education.ti.com/en/customer-support/knowledge-base/all-other-products/general-information/40318

Solution 27190: Resolving Error Messages Saying That There Is A Problem With The Connectivity Library

...the software:TI-Nspire Student SoftwareTI-Nspire CAS Student SoftwareTI-Nspire Teacher SoftwareTI-Nspire CAS Teacher SoftwareTI-Nspire Navigator™Windows® Only:First attempt a repair installation by following the steps below: 1) Click [Start] then [Run] and type the below text into the Run box the...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/27190

Solution 23050: Belkin USB Adapter Displays as Bluetooth® Device in Device Manager.

...luetooth® device in Device Manager if the adapter is connected to the computer before the driver has been installed. In situations such as this, Windows will attempt to assign the best available driver, which may lead to associating the wrong driver with the Belkin USB adapter. To resolve this is...
https://education.ti.com/en/customer-support/knowledge-base/all-other-products/troubleshooting-messages-unexpected-results/23050

Solution 26130: USB Hub Stops Working When Using TI Connect-to-Class™ Software.

... transfers. To resolve this issue: Quit the TI Connect-to-Class application. If the application does not exit, end the process using Windows Task Manager. Unplug all USB hubs, wait a minute, and plug them back into the computer. To better avoid this issue in the future: Do...
https://education.ti.com/en/customer-support/knowledge-base/all-other-products/troubleshooting-messages-unexpected-results/26130

Solution 15344: Correcting the Error "Error 91- Object or Width Block Variable Not Set" When Running TI NoteFolio™ Creator Software.

...eator Software. In the event that this software needs to be reinstalled on the computer, there are 2 ways to obtain this software: 1) Go to the Windows® update website and download the software from the list of available updates. 2) Directly download the Microsoft® .Net Framework 1.1 Redistribut...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/15344

Solution 25810: Correcting the Error "This Hardware Will Not Be Installed. Contact Your System Administrator" When Installing the Driver for the TI Connect™ Software.

...nstalled. Contact Your System Administrator” when installing the driver for the TI-Connect software? This error message is caused by Microsoft® Windows® Driver Signing set to block any piece of software that has not passed Windows® Logo Testing. Please see our Knowledgebase case for more informa...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/25810

Solution 40401: Resolving the Error Another Instance of this Application is Already Running when using the TI-84 Plus CE online calculator.

...ase Note: If you do not see this button instead click [Tab] to select the button then [Enter]. If this does not work click [Refresh] on the Chrome Browser then [Tab] to select the button then [Enter]. Additional Note: If the above step does not work try clearing cookies using the steps under the ...
https://education.ti.com/en/customer-support/knowledge-base/sofware-apps/troubleshooting-messages-unexpected-results/40401