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Solution 18890: Refunds for Texas Instruments Products.

...Instruments cannot issue a refund for products not purchased directly through Texas Instruments. If a product is not functioning properly, please contact TI to troubleshoot. Please see the Warranty Information on Texas Instruments Products Purchased in the United States Knowledge Base case for a...
https://education.ti.com/en/customer-support/knowledge-base/ti-83-84-plus-family/general-information/18890