Solution 11483: Correcting the Error Message "TI-83 Plus or TI-89 detected, but could not get status" Using the TI Connect™ Software for Windows®.
How do I correct the error message "TI-83 Plus or TI-89 detected, but could not get status" using the TI Connect software for Windows®?
The Operating System (OS) will need to be updated on the TI-83 Plus family or TI-89 calculator in order for the TI Connect software to detect the status. Try the following procedure to install the OS from the TI-83 Plus and TI-89 Boot Screen. Make sure TI Connect is installed on the PC.
If using a TI-83 Plus family calculator:
• Connect the TI Connectivity cable to the TI-83 Plus family calculator and the computer.
• Do not start the TI Connect software.
• Download the TI-83 Plus family v1.19 OS onto the PC's desktop.
**Force the TI-83 Plus family calculator into the "Boot screen" (see instructions below)**
• "Waiting...Please install calculator software now". If the calculator displays "Error! Press any key to turn unit off. Then turn unit back on", press any key to turn off the calculator and then turn it back on.
• Click on Start >> Programs >> TI Tools >> TI Connect >> TI OS Downloader.
• Follow the on-screen directions to install OS version 1.19.
The download should begin.
**Steps for Boot Screen:**
• Take one AAA battery out, press and hold down the [DEL] key while reinserting the battery to force device into the Boot Code screen.
• "Waiting...Please install calculator software now" will appear.
Once the OS has completed installation, the TI Connect software will be able to detect the TI-83 Plus family calculator.
If using a TI-89 calculator:
• Connect the TI Connectivity cable to the TI-89 calculator and the computer.
• Do not start the TI Connect software.
• Download the TI-89 v2.09 OS onto the PC's desktop.
**Force the TI-89 into the "Boot screen" (see instructions below)**
• "Press I to install..." (press the [9] key).
• Click on Start >> Programs >> TI Tools >> TI Connect >> TI OSDownloader.
• Follow the on-screen directions to install OS version 2.09.
The download should begin.
**Steps for Boot Screen:**
• Take one AAA battery out, press and hold down the [APPS] key while reinserting the battery to force device into the Boot Code screen.
• "Press I to install..." will appear.
Once the OS has completed installation, the TI Connect software will be able to detect the TI-89.