Education Technology

Solution 37455: TI-Nspire Family Handheld Stops Loading OS at Spinning Clock.

What troubleshooting steps can I attempt if the TI-Nspire Family Handheld Stops Loading the OS at Spinning Clock?

If your TI-Nspire Family Handheld stops loading at the screen below:

Please try the troubleshooting steps below:

1) Press and hold the reset button on the back of the handheld for 4 seconds, then press the [ON] key twice to turn the handheld back on.
2) If the above step does not work, unscrew the back panel of your handheld, disconnect the TI Rechargeable Battery, and then reconnect it. Replace the back panel afterwards, and then press the [ON] key twice to turn the handheld back on.

If the suggestions do not alleviate the problem, please contact TI-Cares for additional assistance.