Knowledge Base

Solution 40295:TI-Nspire™ Family or TI-SmartView™ Family Software Activation Returns an Error C03, C10, C12, or C14.

How do I resolve errors C03, C10, C12, or C14 that occur during activation of a TI-Nspire family or TI-SmartView family software?

Errors C03, C10, C12, or C14 indicate problems connecting to or using a license from a license service, and should only apply to Concurrent and School-Managed Licenses. Users experiencing one of the above errors should contact their Administrator for assistance.

Administrators encountering these error codes should check the following:

• Make sure that the client computer is able to ping the computer hosting the license service.
• Make sure that port 5093 not blocked by any security software, such as anti-virus, anti-malware, or firewall.
• Make sure that there is a sufficient number of licenses available to cover users of the software.

If the error persists, please gather diagnostic logs and contact TI for assistance.