Education Technology

Solution 40295:TI-Nspire™ Family or TI-SmartView™ Family Software Activation Returns an Error C03, C10, C12, or C14.

How do I resolve errors C03, C10, C12, or C14 that occur during activation of a TI-Nspire family or TI-SmartView family software?

Please be advised this license type will be discontinued on November 7, 2023, and your current software will no longer be updated. Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting TI-Cares.

For now, you may still activate and use your current software for the full license term, but you will not be able to reactivate or download this software again after November 7. If a new activation or download is needed after that date, you must contact TI-Cares to acquire a new account-based subscription.

Errors C03, C10, C12, or C14 indicate problems connecting to or using a license from a license service, and should only apply to Concurrent and School-Managed Licenses. Users experiencing one of the above errors should contact their Administrator for assistance.

Administrators encountering these error codes should check the following:

  • Make sure that the client computer is able to ping the computer hosting the license service.
  • Make sure that port 5093 not blocked by any security software, such as anti-virus, anti-malware, or firewall.
  • Make sure that there is a sufficient number of licenses available to cover users of the software.

If the error persists, please gather diagnostic logs and contact TI for assistance.