Solution 15201: Troubleshooting TI-SmartView™ Not Communicating With the CBR 2™ or CBL 2™.
Why can't I communicate with my CBL 2 or CBR 2 from TI-SmartView 2.0?If TI-Connect™ is not installed; the driver necessary for the operation of the TI-SilverLink USB cable will not be present on the system. To remedy this situation, download and install TI Connect 1.6.
It may be necessary to reinstall the driver manually from Windows®.
Click here for instructions to reinstall the TI Connectivity USB Cable driver.