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Solution 12679: Requesting a User Name or Password for a TI Online Account

How do I request my user name or password for my TI Online account?

Customers can request a system generated user name and password if the password or user name for a TI Online account is forgotten. The system generated user name and password can be requested by following the steps below:

1) Go to
2) Click on the SIGN IN link at the top of the page
3) Click on "Forgot Password?"
4) Enter the User Name OR Email Address that was used to sign up for the account
5) Click on SUBMIT

An email containing the user name and password will be sent to the e-mail address entered. Recipient may need to check the spam folder for receipt