Education Technology

Solution 32051: Troubleshooting a TI-Nspire CX Graphing Handheld That Continuously Restarts Itself.

What can I do if my TI-Nspire CX family handheld restarts itself continuously?

If you find that your TI-Nspire CX family handheld continuously restarts itself, restarts at random, or will not turn on, check the reset button on the back of the handheld to see if it appears to be stuck. If it appears to be stuck, use a paper clip to try moving it back into position.

If the reset button is not stuck, clean the contacts at the bottom of the handheld, behind the sliding cover, using a pencil eraser.

Additional troubleshooting and resets can be found in Knowledgebase Article #11900.

If you need assistance with any of the steps listed above or if the troubleshooting steps do not correct your issue please call the TI-Cares™ support line at 1-800-TI-CARES (1-800-842-2737) Monday-Thursday 8:00 AM - 7:00 PM and Friday 10:00 AM - 7:00 PM Central Standard Time or fill out the TI-Cares Customer Assistance Form.