Education Technology

Solution 31711: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error A15.

How do I resolve error A15 that occurs during activation of a TI-Nspire or TI-SmartView Software?

Activating the TI-Nspire and TI-SmartView software requires Local Administrator permissions. Error A15 indicates that account that the software is running from does not have Local Administrator permissions. To resolve this issue, you will need to run the software from a user account with Local Administrative permissions.

  • For personal computers, please contact your computer's manufacturer for support on changing user permission levels.
  • For computers managed by an IT department, please contact your Administrator to receive the appropriate permissions.

If the error persists, please gather diagnostic logs and contact TI for assistance.