Solution 12725: Warranty Information on Texas Instruments Products Purchased in the United States.
Where can I find warranty information on TI Products purchased in the United States?
TI products purchased in the USA are covered by a one-year warranty based on the date of purchase. Units are warranted against defective materials or workmanship. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, improper service, or other causes not arising from defects in material or workmanship.
If a product is not functioning properly, please call 1-800-TI-CARES (1-800-842-2737) Monday through Thursday, 8:00 AM to 7:00 PM and Fridays 10:00 AM to 7:00 PM Central Time to speak to a representative for troubleshooting and/or replacement information or fill out the TI-Cares Customer Assistance form.
You MUST receive a RMA number from an agent (either by phone or email) before returning a unit to the warehouse. If the unit is sent to the warehouse without a RMA number, the replacement process will be delayed.
In Warranty Return Procedure:
For a product covered under warranty, the user will need to send the product, a copy of the receipt and a letter explaining the failure in order to receive a replacement.
Please Note: Proof of purchase is required to receive an in warranty replacement. Acceptable proof of purchase is a receipt from a retail location, which may include online auctions, so long as the receipt states that the purchase was “new” or “new in box.”
Out of Warranty Return Procedure:
If a Texas Instruments product is out of warranty or a receipt cannot be found, the product may be replaced out of warranty for a service fee. For a product out of warranty, the user will need to send the product, a check or money order and a letter explaining the failure to receive a replacement Please fill out the TI-Cares™ Customer Assistance Form or call 1-800-TI-CARES (1-800-842-2737) Monday through Thursday, 8:00 AM to 7:00 PM and Fridays 10:00 AM to 7:00 PM Central Time to speak to a representative
Shipping to the Service Department:
TI cannot assume responsibility for loss or damage during incoming shipments. It is recommended that any product sent to the service department be shipped via trackable mail. Send the product only. Please KEEP any accessories that may be needed. Accessories are items such as slide cases, color slide cases, kick stands, manuals, data cables, batteries, etc. The product will be replaced with a reconditioned unit that will be in warranty for the remainder of the original warranty period, or for six months, whichever is longer. Send the inoperable unit to the following address:
ATTN: Service Department
13601 Independence Parkway
Fort Worth, TX 76177
Please Note: Refunds cannot be issued to customers who did not purchase a product directly through TI or for any costs associated with shipping products back.