Solution 38856: About TI Rechargeable batteries sold through Amazon
How can I determine if a TI Rechargeable Battery purchased through Amazon is a genuine, TI Rechargeable Battery?
The only way to be sure you are purchasing a genuine TI Rechargeable Battery is to purchase it through Texas Instruments, a TI Instructional Products Dealer, or Amazon directly. If you purchase a battery from Amazon Marketplace, you are responsible for ensuring you are purchasing a TI Rechargeable Battery. TI is not responsible for damage to a calculator in which a non-TI battery has been inserted. To ensure you are purchasing a TI Rechargeable Battery, look for the words “Texas Instruments” printed on the battery.
For information about life expectancy of lithium-ion batteries and routine maintenance and care for TI Graphing Calculators, please see our battery care page at Solution 33711: Best Care Practices for TI Products With a TI Rechargeable Battery.
Please Note: If it’s time to replace your battery, you can place an order for a TI Rechargeable Battery through the TI-Online Store at https://epsstore.ti.com or by calling 1-800-TI-CARES (1-800-842-2737) Monday through Thursday: 8:00 a.m. – 7:00 p.m. and Friday: 10:00 a.m. – 7:00 p.m. Central Time. Or send us an E-mail for additional support.