Knowledge Base

Solution 31731: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Invalid License Number for this Software.

How do I resolve the error "Invalid license number for this software" that occurs during activation of a TI-Nspire or TI-SmartView Software?

Please be advised this license type will be discontinued on November 7, 2023, and your current software will no longer be updated. Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting TI-Cares.

For now, you may still activate and use your current software for the full license term, but you will not be able to reactivate or download this software again after November 7. If a new activation or download is needed after that date, you must contact TI-Cares to acquire a new account-based subscription.

The error, "Invalid license number for this software", indicates that the license number entered is either incorrect or is for a different software.

License numbers for TI-Nspire Family Software or TI-SmartView Family software must meet the following rules:

1) The license must be entered correctly as listed on your license card or email; please double check the license matches exactly.

Please Note:  If you are copying the license from an email you can highlight your license key and press [Ctrl]+[C] to copy the license then highlight the first box of the license entry field and press [Ctrl]+[V] to paste the license, if you are using a Mac computer using the [Command] key instead of [Ctrl]:

2) The license number must match the product being activated. For Example: A license for TI-Nspire Student Software will only activate TI-Nspire Student Software, and will not activate TI-Nspire Teacher Software or TI-Nspire CAS Student Software.

3) The license number must match one of the following license types: Single or Volume, to verify what license you have please refer to the chart at the bottom of the kbase. 

Please Note: If your license types are Concurrent or School-Managed you cannot activate the software directly with this license type you instead use the TI-Admin software to activate the license service.

Additional Note: If you have a Home Use license and are attempting to activate the TI-Nspire CX Family Software please contact TI-Cares for additional assistance.

For TI-Admin Software:

1) The license must be entered correctly as listed on your license card or email, please double check the license matches exactly.

Please Note:  If you are copying the license from an email or Software Service Center you can highlight your license key and press [Ctrl]+[C] to copy the license then highlight the first box of the license entry field and press [Ctrl]+[V] to paste the license, if you are using a Mac computer using the [Command] key instead of [Ctrl]:

2) The license number must match one of the following license types: Concurrent and School-Managed, to verify what license you have please refer to the chart at the bottom of the kbase. 

Chart to determine the type/model of software you own:

Please Note: MAL licenses are not entered directly into the software.

Here is an example of a license number:

BEBXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXX

The first three letters ‘BEB’ indicate that this is a TI-Nspire CAS Teacher Software Single User License.