Solution 31731: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Invalid License Number for this Software.
How do I resolve the error "Invalid license number for this software" that occurs during activation of a TI-Nspire or TI-SmartView Software?
The error, "Invalid license number for this software", indicates that the license number entered is either incorrect or is for a different software.
License numbers for TI-Nspire Family Software or TI-SmartView Family software must meet the following rules:
1)
The license must be entered correctly as listed on your license card or
email; please double check the license matches exactly.
Please Note:
If you are copying the license from an email you can highlight your
license key and press [Ctrl]+[C] to copy the license then highlight the
first box of the license entry field and press [Ctrl]+[V] to paste the
license, if you are using a Mac computer using the [Command] key instead
of [Ctrl]:
2) The license number must match the product being activated. For Example: A
license for TI-Nspire Student Software will only activate TI-Nspire
Student Software, and will not activate TI-Nspire Teacher Software or
TI-Nspire CAS Student Software.
3) The license number must match
one of the following license types: Single or Volume, to verify what
license you have please refer to the chart at the bottom of the kbase.
Please Note:
If your license types are Concurrent or School-Managed you cannot
activate the software directly with this license type you instead use
the TI-Admin software to activate the license service.
Additional Note: If you have a Home Use license and are attempting to activate the TI-Nspire CX Family Software please contact TI-Cares for additional assistance.
For TI-Admin Software:
1)
The license must be entered correctly as listed on your license card or
email, please double check the license matches exactly.
Please Note:
If you are copying the license from an email or Software Service Center
you can highlight your license key and press [Ctrl]+[C] to copy the
license then highlight the first box of the license entry field and
press [Ctrl]+[V] to paste the license, if you are using a Mac computer
using the [Command] key instead of [Ctrl]:
2) The license number must match one of the following license types: Concurrent and School-Managed, to verify what license you have please refer to the chart at the bottom of the kbase.
Chart to determine the type/model of software you own:
| PRODUCT | First 2 Characters in License # | License Model | 3rd Character in License # |
|---|---|---|---|
| TI-Nspire™ Student Software | BB | Student Software for Home Use Perpetual License | H |
| TI-Nspire™ CAS Student Software | BC | Concurrent Subscription License | G |
| TI-Nspire™ Teacher Software | BD | Volume Subscription License | F |
| TI-Nspire™ CAS Teacher Software | BE | Concurrent Perpetual License | E |
| TI-Nspire™ Navigator™ | BF | Volume Perpetual License | D |
| TI-Nspire™ Navigator Teacher Software For Networked Computers | BS | Single User License (Subscription) | C |
| TI-SmartView™ for the TI-30X Pro | BL | Single User License (Perpetual) | B |
| TI-SmartView™ for the TI-30X/TI-34 MultiView™ | BM | Single Migrated License | J |
| TI-SmartView™ for the TI-84 Plus Family™ | BG | SML Subscription License | M |
| TI-SmartView CE™ for the TI-84 Plus Family™ | BW | SML Perpetual License | N |
| - | - | MAL Subscription License | K |
| - | - | MAL Perpetual License | L |
Please Note: MAL licenses are not entered directly into the software.
Here is an example of a license number:
BEBXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXXX
The first three letters ‘BEB’ indicate that this is a TI-Nspire CAS Teacher Software Single User License.
If the suggestions do not alleviate the problem, please contact TI-Cares for additional assistance.