Education Technology

Solution 31673: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error S29, S30, C02, or C18.

How do I resolve errors S29, S30, C02, or C18 that occur during activation of a TI-Nspire or TI-SmartView Software?

Please be advised this license type will be discontinued on November 7, 2023, and your current software will no longer be updated. Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting TI-Cares.

For now, you may still activate and use your current software for the full license term, but you will not be able to reactivate or download this software again after November 7. If a new activation or download is needed after that date, you must contact TI-Cares to acquire a new account-based subscription.

Error codes S29, S30, C02, or C18 indicate that a license has expired. These error codes apply to Trial (C18) or all subscription and some perpetual (S29, S30 and C02) licenses.

To resolve this issue:

If your license has expired prematurely, please gather diagnostic logs and contact TI for assistance.