Education Technology

Solution 31651: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error A1, A2, A5, or A10.

How do I resolve errors A1, A2, A5, or A10 that occur during activation of a TI-Nspire or TI-SmartView Software?

Please be advised this license type will be discontinued on November 7, 2023, and your current software will no longer be updated. Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting TI-Cares.

For now, you may still activate and use your current software for the full license term, but you will not be able to reactivate or download this software again after November 7. If a new activation or download is needed after that date, you must contact TI-Cares to acquire a new account-based subscription.

Errors A1, A2, A5, or A10 indicate that the TI-Nspire or TI-SmartView software could not validate the license. This can occur when the user does not have appropriate permissions, or after drastic changes in hardware or software configurations.

If you are receiving one of these errors when trying to activate, make sure that you are running from an account with local administrator permissions.

  • For personal computers, please contact your computer's manufacturer for support on changing user permission levels.
  • For computers managed by an IT department, please contact your Administrator to receive the appropriate permissions.

If the steps above do not resolve the error please gather diagnostic logs and contact TI for assistance.