Education Technology

Solution 31651: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error A1, A2, A5, or A10.

How do I resolve errors A1, A2, A5, or A10 that occur during activation of a TI-Nspire or TI-SmartView Software?

Errors A1, A2, A5, or A10 indicate that the TI-Nspire or TI-SmartView software could not validate the license. This can occur when the user does not have appropriate permissions, or after drastic changes in hardware or software configurations.

If you are receiving one of these errors when trying to activate, make sure that you are running from an account with local administrator permissions.

  • For personal computers, please contact your computer's manufacturer for support on changing user permission levels.
  • For computers managed by an IT department, please contact your Administrator to receive the appropriate permissions.

If the steps above do not resolve the error please gather diagnostic logs and contact TI for assistance.