Foire aux questions

Retrouvez ici les questions les plus fréquemment posées sur nos calculatrices et logiciels.

Veuillez noter que ce type de licence sera supprimé le 7 novembre 2023 et que votre logiciel actuel ne sera plus mis à jour.

Nous avons lancé une nouvelle licence qui est connectée à un email et un mot de passe et qui peut être utilisée sur plusieurs ordinateurs. Pour les licences gérées par les écoles, il n'est pas nécessaire de procéder à une réactivation ou à un renouvellement annuel.

Il est recommandé de passer à une nouvelle licence basée sur un compte avant le 7 novembre 2023. Dans la plupart des cas, vous pouvez recevoir gratuitement une durée d'abonnement équivalente en contactant le service clientèle.

Pour l'instant, vous pouvez encore activer et utiliser votre logiciel actuel pendant toute la durée de la licence, mais vous ne pourrez plus réactiver ou télécharger ce logiciel après le 7 novembre. Si une nouvelle activation ou un nouveau téléchargement est nécessaire après cette date, vous devez contacter le service clientèle pour acquérir un nouvel abonnement basé sur un compte.

Le message "Impossible d'ouvrir TI Connect™ CE/TI-Nspire™ CX CAS Student Software car Apple ne peut pas vérifier qu'il ne contient pas de logiciels malveillants" s'affiche à l'installation du logiciel.

Afin de procéder à l'installation du logiciel TI, suivez les étapes ci-dessous :

Maintenez la touche "Control" de votre clavier tout en cliquant sur le fichier d'installation du logiciel.
Une fenêtre similaire à celle que vous avez déjà obtenue devrait apparaitre. En revanche, cette fois-ci un bouton "Ouvrir" devrait y être présent.
Cliquez sur le bouton "Ouvrir" et procédez à l'installation du logiciel.

Si la réponse fournie ne vous donne pas entièrement satisfaction, n’hésitez pas à nous contacter en cliquant ici :
https://ticares.ti.com/fr/support/tickets/new?ticket_form=customer_support_emea_region

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