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Solution 30335: Troubleshooting issues opening or installing the TI-Nspire™ Navigator™ Teacher Software

How to troubleshooting issues opening or installing the TI-Nspire Navigator Teacher Software?

For assistance installing the TI-Nspire Navigator Teacher Software please see the steps listed below:

Please Note: The latest version of TI-Nspire Navigator Teacher Software version 3.9.0.463. If you do not have the latest version of the TI-Nspire Navigator Teacher Software please call the TI-Navigator support line at 1-866-846-2844 Monday-Thursday 8:00 AM - 7:00 PM and Friday 10:00 AM - 7:00 PM Central Time or fill out the TI-Cares™ Customer Assistance Form.

1) When launching the TI-Nspire Navigator Teacher Software installation package the installer will first extract files to the local computer.

2) Windows installer will then prepare the extracted files for installation.

3) The installation wizard will then be displayed click [Next] to continue.

4) The below dialog will allow you to change the install location by clicking [Browse]. To continue with installation click [Next].

5) The next dialog is just verifying that you still want to proceed with the installation click [Next] to start the actual installation process.

6) The software will show a progress bar wait for the installation complete screen to display.

7) Once installation is completed you can choose to launch one of the installed versions of TI-Nspire Navigator Teacher software or continue without launching the software. 

After installation it is necessary to activate the software, if it has not been activated before, for help activating the TI-Nspire Navigator Teacher Software please visit Knowledgebase Article #27650

If you receive an error message when attempting to install the TI-Nspire Navigator Teacher Software please review the list of articles below:

If you receive the error "Non 7 zip archive" when installing the software please visit Knowledgebase Article #30110.

If you receive an error about disk permissions on the Mac® Platform when installing the software please visit Knowledgebase Article #26411.

If you receive an error message when attempting to launch the TI-Nspire Navigator Teacher Software please review the list of articles below:

If you receive the error stating that “There Is A Problem With The Connectivity Library” please visit Knowledgebase Article #27190.

If you receive errors when attempting to log into a TI-Nspire Navigator Teacher Software Class Session please visit Knowledgebase Article #26651.

If you open the TI-Nspire Teacher Software and the language displayed is not set correctly please visit Knowledgebase Article #20189.

If you need additional assistance with other components of the TI-Nspire Navigator System please visit Knowledgebase Article #30332.

If you need assistance with any of the articles listed above or if the troubleshooting steps do not correct your issue please call the TI-Navigator support line at 1-866-846-2844 Monday-Thursday 8:00 AM - 7:00 PM and Friday 10:00 AM - 7:00 PM Central Time or fill out the TI-Cares™ Customer Assistance Form.