Education Technology

Solution 36981:Attempt to Update Operating System in TI-Connect CE™ Continues to Display "Validating OS...“ on the TI-84 Plus Family.

Why after attempting to update my operating system on the TI-Connect CE™ software it continues to display "Validating OS...“?

After the operating system is sent and validated, the TI-Connect CE Calculator Explorer context that displays "Validating OS..." continues to displays. In some cases, when the handheld unit turns off and then turns on the device the Validating OS continues to stay on and you will be forced to close TI-Connect CE. In other cases, when the handheld turns off and then turns on the device on the Validating OS will disappear.

This is a deficiency in the TI Connect CE and TI-84 Plus family connection. 

To Resolve this issue:

  • Unplug the Graphing Calculator from the computer and re-plug.
  • Turn your device on after the OS updates.
  • Simply close the TI Connect CE app and reopen after updating your OS. 

If the steps above do not resolve your issue please contact TI-Cares for additional assistance.