Education Technology

Solution 34656: Resolving the TI Connect™ Software Error "Access Denied" When Transferring Apps/OS Files to the TI-83 Plus and TI-84 Plus Family of Graphing Calculators.

How do I resolve the error "Access Denied" when transferring an App or OS file using the TI Connect Software?

The error "Access Denied" indicates that the TI-Connect software could not complete the current transfer due to an unforeseen error. Please try the following troubleshooting steps if the error persists.

Perform a manual "Garbage Collect":

1) Press [2nd] [0] to access the catalog
2) Press [tan] to jump to "G" and select GarbageCollect then press [enter]
3) Press [enter] [2]

Please Note: A manual "Garbage Collect" can take up to 5 minutes to complete.

4) Attempt to transfer data to the calculator.

If the above does not work uninstall and reinstall the TI-Connect software (Windows Only):

5) Go to Start and search for "Add or Remove Programs" and select it.
6) Locate the TI-Connect software in the list and then choose "Remove".
7) Once the software uninstall process has completed, please restart the computer.
8) Download and install the latest version of the TI Connect software.
9) Once the TI Connect software install process has completed, restart the computer before using TI-Connect.
10) Attempt to transfer data to the calculator.

If you require additional assistance please contact TI-Cares.

Last updated: 7/11/2023