Education Technology

Solution 34656: Resolving the Error "Access Denied" When Transferring Apps/OS Files Using the TI Connect™ Software and TI-84 Plus C Silver Edition.

How do I resolve the error "Access Denied" when transferring an App or OS file using the TI Connect Software?

The error "Access Denied" indicates that the TI-Connect software could not complete the current transfer due to an unforeseen error. Please try the following troubleshooting steps if the error persists.

Perform a manual "Garbage Collect" on TI-84 Plus C Silver Edition:

• Press [2nd] [CATALOG].
• Press [TAN] to scroll through the list to GarbageCollect and press [ENTER].
• Press [ENTER] [2].

NOTE: A manual "Garbage Collect" can take up to 5 minutes to complete.

• Attempt to transfer data to the calculator.

Uninstall and reinstall the TI-Connect software:

• Go to Start >> Settings >> Control Panel or Start >> Control Panel and select "Add or Remove Programs".
• Locate the TI-Connect software in the list and then choose "Remove".
• Once the software uninstall process has completed, please shut down and power off the computer.
• Wait approximately 20-30 seconds and then reboot into Windows.
• Download and install the latest version of the TI Connect software from the TI Connect Software home page.
• Once the TI Connect software install process has completed, restart the computer before using TI-Connect.
• Attempt to transfer data to the calculator.

If the above troubleshooting steps do not work, please contact TI-Cares Technical Support  for additional troubleshooting.