Knowledge Base

Solution 31551: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error "The File Path Entered Cannot Be Found".

How do I resolve the error "The file path entered cannot be found" that occurs during activation of a TI-Nspire or TI-SmartView Software?

The error "The file path entered cannot be found" occurs when trying to save the webportal information file (webportal.lic) during a Web Portal activation of the software. If a path was typed into the save box, please validate that it is correct or use the file save dialog to choose a new save location.

If after validating the path the error still occurs attempt to click the [Browse] button and navigate to the path manually.