Knowledge Base

Solution 31551: TI-Nspire™ or TI-SmartView™ Software Activation Returns an Error "The File Path Entered Cannot Be Found".

How do I resolve the error "The file path entered cannot be found" that occurs during activation of a TI-Nspire or TI-SmartView Software?

Please be advised this license type will be discontinued on November 7, 2023, and your current software will no longer be updated. Converting to a new, account-based license before that date is recommended. In most cases you can receive an equivalent subscription length free of charge by contacting TI-Cares.

For now, you may still activate and use your current software for the full license term, but you will not be able to reactivate or download this software again after November 7. If a new activation or download is needed after that date, you must contact TI-Cares to acquire a new account-based subscription.

The error "The file path entered cannot be found" occurs when trying to save the webportal information file (webportal.lic) during a Web Portal activation of the software. If a path was typed into the save box, please validate that it is correct or use the file save dialog to choose a new save location.

If after validating the path the error still occurs attempt to click the [Browse] button and navigate to the path manually.