Education Technology

TI Rechargeable Battery Request Form

US and Canada customers with a single TI Rechargeable Battery requiring replacement who meet ALL of the following criteria below.

Multiple requests will not be honored. If more than one battery is needed, please call us at 1-800-TI-CARES for assistance.

(1) You have a single calculator purchased in the last 2 years that is either:

    • A TI-84 Plus CE calculator displaying a “Validating OS” message, continuously rebooting, and/or flashing a white screen when seated in a TI-84 Plus CE Charging Station.
    • OR
    • A TI-Nspire CX II or TI-Nspire CX II CAS calculator that will not hold a charge, powers on when connected to a power source, and/or immediately shuts down when unplugged.

(2) You have charged the calculator a minimum of 3 hours.

(3) You have not already received a replacement battery for this calculator.

If you DO NOT meet ALL of the above criteria and/or you have more than one calculator, please call us at 1-800-TI-CARES.

If you DO meet all of the above criteria, please complete the form below, and attach a CLEAR Photo of the front and back of your calculator, on which the serial number can clearly be read. If you are unable to produce a clear photo showing the serial number, please call 1-800-TI-CARES for assistance.


Please choose the option that best describes your issue:

Screen displays “validating OS” message continuously or recurrently.
Calculator continuously reboots.
Screen flashes on and off when seated in Charging Station.

Please choose the option that best describes your issue:

Will not hold a charge, even after being connected to a power source for at least 3 hours.
Turns on only when plugged into a power source.

Please upload 2 photos:

  1. Photo of the front of the calculator
  2. Clear photo of the back of the calculator, on which the serial number is easily readable

Charged the calculator for a minimum of 3 hours.
Purchased the calculator in the last 2 years.
Not previously requested a TI Rechargeable Battery for this calculator.