Häufig gestellte Fragen

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Bitte beachten Sie, dass diese Lizenzart am 7. November 2023 ausläuft und Ihre aktuelle Software nicht mehr aktualisiert wird.

Wir haben eine neue Lizenzierung eingeführt, die an eine E-Mail und ein Passwort gebunden ist und auf mehreren Computern verwendet werden kann. Für die von Schulen verwalteten Lizenzen ist keine Reaktivierung oder jährliche Erneuerung erforderlich.

Es wird empfohlen, vor dem 7. November 2023 auf eine neue, kontobasierte Lizenz umzustellen. In den meisten Fällen können Sie eine gleichwertige Abonnementdauer kostenlos erhalten, indem Sie sich an den Kundensupport wenden.

Vorerst können Sie Ihre aktuelle Software noch für die gesamte Lizenzdauer aktivieren und nutzen, aber nach dem 7. November können Sie diese Software nicht mehr reaktivieren oder herunterladen. Wenn Sie nach diesem Datum eine neue Aktivierung oder einen neuen Download benötigen, müssen Sie sich an den Kundensupport wenden, um ein neues kontobasiertes Abonnement zu erwerben.

Ich habe meine Lizenznummer verloren – was ist zu tun?

Bitte senden Sie uns die folgenden Informationen über unser Kontaktformular

Name:
vollständige Adresse:
Telefonnummer:
Kaufbescheiningung/Garantiebestätigung (PDF oder Bild der Rechnung an die E-Mail anhängen)
vollständiger Softwarename:
Produkt - ID:

(Diese finden Sie in Ihrem Taschenrechner unter: Home - 5:Einstellungen - 4:Status - INFO)

Vielen Dank.

Hinweis: Wenn Sie keinen Kaufnachweis mehr haben, besuchen Sie bitte unseren Software-Online-Shop, um eine neue Lizenz zu erwerben.

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Häufig gestellte Fragen

Hier finden Sie Antworten zu den häufigsten Fragen.

Ich habe meine Lizenznummer verloren – was ist zu tun?

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