Education Technology

Customer Support Centre

We want you to be completely satisfied with your technology
purchase. You’ll find useful resources, answers to your questions,
warranty information, technical support and access to our
friendly support staff on this page.

Parents and Students Teachers School IT Administrators

Software and calculator information, frequently asked questions, battery and warranty information.

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Software and calculator support, solutions and information.

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Software networking, licencing and activation information and software service centre.

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Parents & Students

If you're just getting started we have 'how to' videos, if you're almost finished try our 'exam readiness' series, somewhere in-between, try our 'Concept' material. If you need software, App or calculator support, check out our frequently asked questions, we have included step by step instructions that you can download and print. If you need to talk to one of our staff, make a warranty claim or need to purchase a replacement battery for your calculator, check out the links below.

Support Material Contact
Getting Started Videos Email Customer support
Exam Readiness Purchase replacement battery:
Frequently Asked Questions     Abacus Calculators | Calculator King | Haines Educational
Service Knowledge Base Talk to a staff member

Teachers

If you’re looking for educational resources please visit our teacher page where you will find free activities and assessment resources; professional development opportunities and equipment for your classes. Check out our frequently asked questions where you will find step by step instructions that you can download and print for our most commonly asked questions. If you need to reinstall a single user software licence, have a question you would like to email or simply wish to talk to one of our staff, use one of the links below.

Frequently Asked Questions
Contact TI-Cares (Single User Software Licences only)
Email a staff member
Talk to a staff member

Technical Resources for School IT Staff

A resource with technical information and support materials for deployment and troubleshooting of Texas Instruments products.

General questions

AUS 1300 138 140
NZ 0800 770 111
Email TI-Cares ti-cares@ti.com

IT Staff Knowledge Base subtitle

This searchable Knowledge Base provides answers to most questions regarding TI educational products, including product usage, technical troubleshooting, warranty and service, and general information.

Important Messages

If you have any configured settings in TI-Nspire™ Navigator™ software version 3.2, you should use the settings migration tool to migrate them over to the latest version (v3.9 or v4.0). (This also applies if you currently have version 3.6.) Examples of settings that could be affected: network license configurations and TI-Nspire™ Navigator™ database configurations. Learn more.

If you currently have a Concurrent and Multi-Activation License, please contact us. Learn more about School-Managed Licenses and Volume Licenses.