This section describes some problems you may encounter and gives suggestions on how to resolve the problem.
If you need more assistance, contact Customer Support.
The software does not detect all of the handhelds that are connected.
USB 3.0 technology limits the number of handhelds that can be detected by a computer.
To find out if you have a USB 3.0 port:
| • | On Windows®, go to Device Manager in the Control Panel. |
| • | On Mac®, go to Apple > About this Mac > More Info > System Report, and then select Hardware > USB on the left panel. |
You can connect and update one handheld at a time using a USB cable, or up to 10 handhelds at a time using a TI-Nspire™ CX Docking Station.
During the software setup, the access point update failed.
Disconnect and reconnect any cables connected to the access point. The software automatically starts the update process again.
The updated operating system does not install on the handheld.
Make sure the handheld is fully charged before you start an OS update.
The software did not accept the class network name.
The class network name can be up to 22 characters long. Names can consist of letters
The access point is experiencing connectivity problems.
Make sure no other objects are near the access point when it is plugged in.
The access point operating channel or band may affect connectivity.
Important! Always check with your IT administrator before changing access point channels.
| • | If the TI-Nspire™ CX Navigator™ access point is connected, and you are using the TI-Nspire™ CX Wireless Network Adapter – v2 adapters, you can select either a 2.4GHz band or 5GHz band, and you can select a different operating channel. |
| • | If you have a mixture of wireless network adapters, you must select the 2.4GHz band. |
The default operating channel for 5GHz in the United States, Canada, and China is 36. The default operating channel for 5GHz in other countries is 149.
To select a different band or operating channel, go to Tools > Network Manager and then click Change Operating Channel.
The wireless network is not working.
The OS on the handhelds must match the TI-Nspire™ software version on the computer in order to use the wireless network.