TI-Nspire Support

At TI, we are dedicated to helping you make the most of your TI-Nspire experience. Under each topic below, you’ll find a list of questions and answers that we hope will help you with your issues and concerns.

If you don't get the information you need here, please contact us at ti-cares@ti.com or 1-800-TI-CARES. We're ready and waiting to assist.

Handheld

Operating
What should I do if my TI graphing calculator will not turn on?
What is the estimated battery life for the TI-Nspire or TI-Nspire CAS handheld?
Why can't the keypads be switched on the TI-Nspire handheld while in Press-to-Test Mode?
Why do I get the following error after inserting the TI-Nspire Native Mode keypad: "Invalid Keypad"? Also, what do I do if the device OS is deleted while in Press-to-Test mode?

Software

Activating
Why am I unable to update TI-Nspire family or TI-SmartView™ family software online?
Why am I unable to activate or update TI-Nspire software on my school's network?
Why do I get the following error when I try to activate TI-Nspire software: "An error has occurred. Contact TI for assistance. [143]"?
Why do I get one of the following errors when I run or activate TI-Nspire software: Error A10, A13, C15, C16, C30, P21, P22, P23, P24, P25, P28, S21, S22, S23, S24, S25, S26, S27?
Why do I get one of the following errors when I run or activate TI-Nspire software: Error C10, C11, C12, C14, S28?
Why do I get one of the following errors when I run or activate TI-Nspire software: Error A11, P26, P27, P99, S99?
Why does TI-Nspire software ask me to activate even though I have already successfully activated it?
Installing
Why am I unable to open a TI-Nspire ".tns" document on 64-bit Windows Vista® after installing TI-Nspire Computer Link Software?
On the first screen the "Next" button is disabled – how do I install the software?
Why am I unable to install the TI-Nspire software on 64-bit Windows® XP?
Why do I get the following error when I install TI Connect-to-Class™ Teacher Software: "File could not be opened. Please check that your disk is not full and that you have access to the destination directory. The system cannot find the path specified."?
Why is TI-Nspire Computer Link, TI Connect-to-Class, or TI-Nspire Navigator™ software unable to find the TI-Nspire handheld device after I have installed TI-Navigator 3.2?
The USB driver for my TI-Nspire handheld was lost after I installed TI Connect-to-Class Teacher Software. What do I do?
Launching
Why does the TI-Nspire software start and close when I try to launch it immediately after installing the software?
Why do I get one of the following errors when I run TI-Nspire software: 5003, 5002?
Why do the TI-Nspire and TI-SmartView software fail to load after displaying the splash screen?
Why do I get the following error when launching TI-Nspire software: "Files that are needed to launch this application are missing. Please reinstall the application. [ERR_JVM_CREATE]"?
Why am I unable to launch the TI-Nspire software after installing to a directory other than the default directory?
I have installed both the TI-Nspire and TI-Nspire CAS computer software to the same location, why is only one working?
Why does Windows® Firewall block certain features of TI Connect-to-Class Teacher Software?
Why do I get the following error when running TI-Nspire software: "Suspicious.Lop"?
Operating
The TI-Nspire software is distorted on my computer screen, how do I fix it?
Why do I get an error when trying to open documents within TI-Nspire software?
Why does TI Connect-to-Class Teacher Software display "Move Items" and "Copy Items" dialogs when I double-click a TNS document in Student Portfolio on Windows® XP?
Why does TI Connect-to-Class Teacher Software stop finding and sending files when I connect or disconnect additional TI-Nspire handhelds?
Licensing
Where can an IT Administrator find system requirements for installing TI-Nspire software?
How do I manage, deploy and configure volume licenses for TI-Nspire software?
How do I manage, deploy and configure concurrent licenses for TI-Nspire software?
How do I deploy TI-Nspire software to multiple computers using Microsoft® SMS? (PDF file)
How do I deploy TI-Nspire software to multiple computers using Novell® ZENworks®? (PDF file)
How do I deploy and activate TI-Nspire volume or concurrent license software in my PC lab using Norton Ghost or other hard-disk imaging tools?
Why is WLMAdmin unable to find the concurrent license server running on the same computer?
Why do I get the following error when I try to run the TI-Nspire software: "License server is currently unavailable"?
How do I deploy and activate TI-Nspire software using configuration-hardening technologies such as Deep Freeze™ or CleanSlate®?

Search the full TI-Nspire Knowledge Base