Solution 26170: Network Proxy Blocks TI Computer Software From Receiving Web Updates and From Activating the Software Over the Internet.
Why does Texas Instruments software fail to activate or fail to receive web updates on my school's network?In most cases, TI computer software applications use the computer system's default information for determining the internet setup including custom proxies or gateways. However, on computers where that is not configured in the default web browser or the system is running behind a very complex proxy, TI computer software may still be unable to contact the TI server for internet activation or web updates.
If you do not know if your network is using a proxy or not, please contact your local network administrator.
If your network is using a complex proxy, you can add the specific proxy setting as a system environment variable.
To resolve this issue on Windows®:
- On your desktop or in your start menu, right click on "My Computer" and choose "Properties".
- Click on the "Advanced" tab.
- Click on the "Environment Variables" button.
- In the user variables section in the top of the dialog, click the "New" button.
- Set the variable name to "TI.HttpProxy".
- Set the variable value to your school network's proxy address and port in the form proxy:port.
- Click OK to create the new environment variable.
- Click OK to close the environment variables dialog.
- Click OK to close the system properties dialog.
- Create a new environment variable for the user and set the key to TI.HttpProxy and the value to your school network's proxy address and port in the form proxy:port.
- To create the Mac® OS X® environment variable listed above for a user account, refer to Apple®'s instructions for creating and editing environment variables on their website.