How to Download

Before Installing TI Connect

Download, Install & Test TI Connect

OS, Apps & Programs

Troubleshooting

TI Connect & App Instructions for Windows®


Troubleshooting
What should I do if I run into issues downloading, installing and connecting to devices with TI Connect?
TI Connect will not download and or install.
1. Close any programs you are running in the background.
2. Make sure that your computer meets all the system requirements and computer OS requirements.
3. Make sure that you are the administrator on the computer you are installing TI Connect on.

TI Connect software will not run or produces “strange” results the first time you run it.
1. Remember to reboot after the installation is complete.
2. Make sure that when you run the software you are logged in as the same user as you were when you installed the software.

The software will not connect to the device.
1. Make sure that your calculator, cable and computer OS are supported.
2. Make sure the calculator is on.
3. The calculator must be on the home screen.
4. Check the calculator connection.
    - Turn the device off, unplug it, turn it back on and plug it back in.
5. Also check the connection between the computer and the cable.
6. If the calculator has no OS or has an older OS version, TI Connect may not recognize the device.
    - At this point, you will need to update the OS. Before updating, please note that the calculator will not be found by the DeviceExplorer. Click Cancel and continue the download procedure as if the unit was found and the OS should install.
7. If using a serial cable, make sure that no other hardware or software is using the communication port.
8. Make sure that you are using the most current version of TI Connect.

USB cable users only
1. Try plugging the cable into a different USB port.
2. Make sure that the driver installed properly.
 a. Click on Start > Settings > Control Panel > System
 b. Click on the Hardware tab.
 c. Click on the Device Manager button.
 d. Click on the ¬+ sign to the left of the Universal Serial Bus Controllers section. This should expand the USB devices.
 e. Locate the Texas Instruments Graphing Calculator driver.
 f. If the item is listed as anything other then Texas Instruments SilverLink (USB GraphLink) Cable and or TI Educational Handheld Device, it will need to be updated. If the driver needs to be updated right click on it and choose Update Driver. Make sure that there are no CDs in the computer drives and then choose to run the update wizard automatically. When the wizard completes the proper driver should be installed and you should now be able to connect.
 g. If the driver has the correct name but has a yellow mark such has an exclamation point or question mark, it will need to be updated. Use the previous procedure to update the driver.
 h. If the driver is not found at all, check under Other or Unknown devices found in the Device Manager. If any are found, update the driver using the previous procedure.
 i. If you are still unable to find the driver, uninstall and reinstall TI Connect.

To Uninstall the TI Connect software
1. Click Start > Settings > Control Panel > Add/Remove Programs.
2. Click the TI Connect file.
3. Click Remove.
4. If you receive a warning asking if you are sure you want to uninstall TI Connect, click Yes.
5. Disconnect the connectivity cable.
6. Reboot the computer.
7. Install TI Connect.

Why am I unable to send Apps, Programs and or Variables to my device?
1. Make sure that your calculator is turned on and is on the home screen.
2. Check the connection to be sure that the calculator is connected properly.
3. Make sure you have enough memory on the device that is receiving the file.
4. It’s possible that the app has the wrong file type. If the file type is incompatible, the app will not transfer.

If after trying all the Troubleshooting steps you are still unable to install and or use TI Connect software please call the Texas Instruments customer service line at 1-800-TI-CARES (1-800-842-2737).

 
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