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Q: Can a different licence file name be used in the deployment.cf file?
A: The current release does not allow a different licence file name. The variable name is LICENSE_FILE_DIR and refers to a directory and not a file.
Q: Why aren't the log files being written to my network drive?
A: The error appears to be due to a lack of permissions for the TI-Nspire™ application at first runtime. Even though the application is executed by the installer that has admin privileges, the application does not have the privilege to write to the remove directory.
Q: During installation, I'm getting a 'String index out of range' exception. What does this mean?
A: You must specify a path to licence file or the path to the remote log directory in the deployment.cf file, using the LICENSE_FILE_DIR and REMOTE_STATUS_LOG_DIR variables.
Q: Java is throwing exceptions writing to logs during the installation process. Why?
A: The remote target directory location is not accessible. Please reference an accessible location for the target log directory in the deployment.cf file.
Q: Java exceptions (Java dump) are written to the logs when the remote target directory location is not accessible
A: Reference the location of the target log directory or the licence file in the deployment file.
Q: Why does the Licence Agreement display if my installation fails?
A: The Licence Agreement displays, even when the installation fails.
Q: Why do the logs indicate a successful activation, when I am just upgrading the software?
A: For convenience, the logs verify that your installation (including upgrades) is properly licensed and approved to operate.
Q: Why can't TI-Nspire™ software be installed on a computer which has been upgraded to Windows® Vista without re-partitioning and formatting?
A: Computers on which TI-Nspire™ were installed prior to a Vista upgrade will experience licensing issues. At present, there is no solution for this but we are working to resolve this issue.
Q: Why does my computer crash when I install TI-Nspire™ software?
A: Some computers have a very long computer name, which causes a buffer overflow. We are working to remedy this problem. Please contact our Help Desk at ti-cares@ti.com for more information.
Q:Why do my client computers not reboot after I have installed TI-Nspire™ software?
A: Some anti-theft tracking software is incompatible with the licensing methods that TI-Nspire™ uses. The conflict causes the anti-theft software to mis-recognise the license as a theft of the computer and does not allow it to boot. Please verify if you have any incompatible software such as anti-theft tracking software. System administrator tools such as fdisk/mbr can be used to correct the system's boot problem. Please contact our Help Desk at ti-cares@ti.com for specific instructions on how to remove your TI-Nspire™ software.
Q: As a Network Manager, I'm using silent install to distribute the software on the network, but the installation process doesn't seem to upgrade the software. What can I do?
A: The current installer does not automatically remove previous versions before installing the current version. You can either use network administrator tools to remove the previous version before installing the new version, or you can download the patch v1.3.1 from the Network Administrator Support site. This patch automatically removes previous versions before continuing.
Q: I used the patch but the latest version didn't seem to install over the older version. Why?
A: There could be several reasons for this such as your deployment.cf file could be corrupt or the licence file could not be found by the deployment.cf file. Be sure to check your deployment.cf file for errors.
Q: Why is the location of the licence file not being found during installation?
A: The path specified in the deployment.cf file is incorrect.
Q: The logs state that the installation was successful but client still has the previous version?
A: The current patch is made for Network Managers and is an enhancement to the installer only, without modifying the most recent production release of the software product. As a result, the patch ultimately installs the same production release, which contains the same release version and is not recognised as an upgrade.
Q: Does the client computer need to have special permissions set for a successful installation?
A: No special permissions are required on the client computer.
Q: My computers are not activating during the remote deployment process. Why?
A: There might be several reasons for this, including: incorrect serial and licence number in the licence file, the number of activations for that serial/licence number combination has been exceeded, no Internet connection on the client computer, the licence file may have a typo in the computer name, the deployment.cf file does not reference the correct licence directory, incorrect computer names in the licence file.
Q: Why do users report dialogue boxes appearing during network deployment?
A: The proper switch /qn for silent install during network deployment was not set.
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